It is the policy of Hydroform USA to manufacture and supply build-to-print products that meet all customer requirements. This is both an ethical obligation and particularly with respect to our Government customers, a legal requirement. Our commitment is to understand exactly what the customer requirements are in terms of quality, delivery, price, and specifications, and to consistently meet those requirements.
This policy has been communicated to all employees, and is understood throughout Hydroform USA as:
“Is there a better way?”
“Finding better ways to satisfy our customers!”
The policies and objectives of Hydroform USA are fully understood by all members of the staff and supported by the Management Team.
These policies and objectives include:
• Structured and documented training performed by Hydroform USA employees or by an approved outside source.
• Thorough Annual Management Reviews.
• Manager’s Meetings.
• Internal Memos and Quality Alerts.
Hydroform USA Quality Objectives include:
• Manage our business and operations according to a sound business management system recognized throughout the Aerospace industry.
• Understand and consistently meet the requirements of our customers.
• Find better ways to manufacture and deliver quality products on schedule at competitive costs.
• Analyze, control and continuously improve our processes and operations.
• Instill employee accountability and commitment to safety, quality, productivity, and personal development.
Hydroform USA and the Executive Management Team is committed to managing its operations according to Advanced Quality System requirements and principles of our Aircraft, Aerospace, Commercial, Military and Regulatory Customers, as per the latest ISO/AS9100 requirements.
These requirements, principles and goals include:
· Clear definition and deployment of management responsibility.
· A sound business practice reflecting increased profits through cost analysis, process improvements and cycle time reductions, lean manufacturing and increased (internal) special process capability.
· Regular Management Reviews reflecting profit, sales, expenses, losses and the overall health and future of current programs.
· The appropriate application of SPC to in-process and final inspection.
· An effective Corrective and Preventive Action program.
· An effective Internal Quality Audit program.
· A comprehensive training program for personnel performing AQS activities.
· A measurable defects or waste reduction program.
· A systematic product, process, and problem analysis program to reduce variation of product key characteristics and the associated production processes.